FAQ
📦 Orders & Shipping
1. Where do you ship from?
We source our products from trusted warehouses, mainly CJ Dropshipping. Depending on product availability, items may be shipped from China, the United States, or Australia.
2. How long does shipping take to Australia and the United States?
Shipping typically takes 7–15 business days. Some items may arrive sooner, depending on the warehouse location and shipping method chosen.
3. Do you offer tracking for orders?
Yes, all orders come with a tracking number. You’ll receive a tracking link via email once your order has been processed and shipped.
4. Why did I receive my order in multiple packages?
To speed up delivery, items may ship from different warehouses or suppliers. If you ordered multiple products, they might arrive separately.
5. How much does shipping cost?
We offer free or low-cost shipping on most items. Exact shipping costs (if any) are displayed during checkout before you confirm your order.
6. Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, we can update your shipping address. Please contact us immediately after placing your order.
7. Do you ship internationally outside of Australia and the US?
Currently, we primarily serve customers in Australia and the United States. For special international requests, feel free to contact us.
🛍️ Products & Availability
8. Where do your products come from?
We work with CJ Dropshipping to bring you high-quality, trending products from global suppliers and warehouses.
9. Are your products in stock and ready to ship?
Yes, all items listed are available and ready to ship unless marked otherwise. Inventory is regularly updated to reflect real-time availability.
10. Will items look exactly like the photos shown?
Yes, product photos are accurate and provided by our suppliers. Minor variations may occur due to lighting or screen settings.
11. Are your products covered under warranty or quality guarantee?
We offer a 100% satisfaction guarantee. If your item arrives defective or not as described, we’ll offer a replacement or refund.
💳 Payments & Pricing
12. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, AMEX), PayPal, and secure payment gateways.
13. Will I be charged in AUD or USD?
You can shop in both AUD and USD depending on your location. Prices will automatically reflect your currency at checkout.
14. Are there any hidden fees or import taxes?
We strive to keep pricing transparent. While we cover most costs, some international orders may be subject to local customs duties or taxes.
15. Is it safe to shop on your website?
Yes. Our site uses secure SSL encryption to protect your personal and payment details. We never store your credit card information.
🔁 Returns & Refunds
16. What is your return policy?
We offer a 14-day return policy from the date you receive your item. Products must be unused and in original packaging.
17. How do I request a return or refund?
Please email our support team with your order number, reason for return, and photos if applicable. We’ll guide you through the process.
18. What if I receive a damaged or incorrect item?
We’re sorry for the inconvenience! Please contact us within 7 days of receiving your order, and we’ll send a replacement or issue a refund.
19. Do you cover return shipping costs?
Return shipping is covered for damaged or incorrect items. For other reasons (e.g., change of mind), return costs may be the customer’s responsibility.
🔧 Order Issues & Support
20. What if I never received my order?
If your tracking shows no movement for 15+ days, or the order hasn't arrived within the estimated time, contact us—we’ll investigate and assist you.
21. Can I cancel or change my order after placing it?
Orders can be canceled or modified within 6 hours of placing them. After that, they may already be in processing and cannot be changed.
22. My tracking info says delivered, but I didn’t receive anything—what should I do?
Please check with neighbors or your local post office. If still unresolved, contact us and we’ll assist you in filing a claim or reshipping your item.
23. How can I contact customer support?
You can reach us via our Contact Us page or email us at support@[yourdomain].com. We typically respond within 24 hours.
🌱 Sustainability & Ethics
24. Are your products eco-friendly or sustainably sourced?
We’re actively curating a range of sustainable products and working with suppliers who share our environmental values.
25. Do you work with ethical suppliers?
Yes, we partner with CJ Dropshipping and other vetted vendors that uphold ethical manufacturing and labor standards.